REFUNDS AND EXCHANGES
Rockingham Flames have a genuine commitment to our members & fans and we will always endeavour to deliver exceptional customer service and experiences within our store.
We understand that repairs, exchanges and refunds maybe required. If you are not satisfied with your purchase or you simply change your mind, you may return it within 14 days from the date of purchase for a full refund or exchange, providing the following is met:
- Original proof of purchase, a receipt, is supplied,
- Goods are in unworn/unused original condition with all original tags still attached,
- Goods are returned within 14 days of purchase.
You can choose between a refund or exchange where goods are faulty or different from the description listed.
When choosing to return an item, please note the following;
- Products that are returned as faulty will be assessed by Rockingham Flames before any exchange can be actioned.
- Rockingham Flames Management reserve the right to refuse a refund in accordance with this policy.
Please also note that no refunds will be given for any personalised item, not limited to, but including warm up tops, hand towels and kit bags. Clearance items are not exchangeable, and all sales on these items are final.
To return your goods for a refund or exchange, please make sure the following is adhered to;
- Original receipt or invoice is provided at the time of refund or exchange.
- Item is brought back to the Rockingham Flames Store.
When you complete an online order with Rockingham Flames, you will receive a confirmation email with your invoice details. Please keep this as your proof of purchase, should you want to return or exchange your items.
Once we have received your order and have packed this order, you will receive another email alerting you that the order is ready to be collected.
The estimated time for collection post ordering is 2-5 business days. Please note this is an estimate only. All orders can be collected from our merchandise store located inside the Mike Barnett Sports Complex Corner of Dixon Road and Goddard Street.
Unfortunately at this time we do not offer shipping.